1. The customer user can create a customer support ticket through the Freshdesk (Woodward.Freshdesk.com) portal by using the "Submit a Ticket" button.
2. The user can view open ticket status by selecting the "Tickets" button.
3. The user can access Frequently Asked Question articles by selecting the "Knowledge Base" button or by using the search bar.
4. After the user selects submit a ticket, they will have the option to choose from different ticket types in the subsequent dropdown menu. If the ticket type is not available, select "General Inquiry".
5. To ensure a quick resolution to your ticket, please complete all fields with the red asterisk. If you do not have this information available, please enter UNKNOWN.
6. Select Product type and OEM or Aftermarket to help direct your request to the correct Woodward team.
| Product Type | OEM/Aftermarket | Site | Cage Code |
| Thrust Reverse Actuation Systems (TRAS) | OEM or Aftermarket | Drake Campus (Fort Collins, Colorado - USA) | 60029 |
| Fuel Control Systems | OEM | Rock Cut Campus and Loves Park Campus (Rockford, Illinois - USA) | 66503 |
| Fuel Control Systems | Aftermarket | Prestwick Campus (Prestwick, Scotland) and Loves Park Campus (Rockford, Illinois - USA) | 66503 |
| Flight Deck Controls | OEM or Aftermarket | Niles Campus (Niles, Illinois - USA) | 19710 |
| Hydraulic Flight Controls | OEM or Aftermarket | Santa Clarita Campus (Valencia, California - USA) | 81873 |
| Electromechanical and Sensors | OEM or Aftermarket | Niles Campus (Niles, Illinois - USA) Irvine (Irvine, California - USA) Peterborough (Peterborough, Ontario - Canada) | 19710/L8794 |
| Combustion and Ignition | OEM or Aftermarket | Zeeland Campus (Zeeland, Michigan - USA) | 65065 |
7. Attachments can be added as needed. Do not submit ITAR restricted data.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article